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Support service

Website support - your personal outsourced technical department

The website needs constant attention: updates, edits, new pages, bug fixes. Instead of an in-house developer, we have a FullPage team that knows your project and responds quickly.

WordPress React Shopify Fast response time Fixed amount of hours

What is included in the service

01

Technical support and updates

Updating CMS, plugins, security patches. We make sure that the site works stably and does not crash after the next update.

02

Fixing errors and bugs

If something is broken, we fix it within the agreed timeframe. Priority tasks come first.

03

Making edits and content

Update texts, photos, prices, promotions, new products or pages. Anything within the allotted hours.

04

Development of new functionality

A new page, form, integration, banner - we implement it as part of a package without separate cost negotiations.

05

Accessibility monitoring

We track the website uptime. In the event of a crash, we notify and react without your request.

06

Reporting by the hour

Monthly report: what was done, how many hours were spent, what is planned. Full transparency without surprises.

Packages with prices

Service
Start
Business
Pro
Hours per month
40 h
80 h
160 h
Price per hour
$12
$11
$10
Cost/month
$480
$880
$1 600
Response to priority tasks
up to 24 hours
up to 8 hours
up to 2 hours
Transfer of unused hours
-
up to 10 hours
up to 20 hours
Start — stable support for small businesses. Edits, updates, and small tasks are hassle-free.
Business — for active websites with regular changes. Lower rate and more flexibility.
Pro — a full-fledged outsourced technical department. Priority response and maximum volume.

Hours beyond the package cost $12/hour. Unused hours are not compensated, but are carried over according to the terms of the package.

Cases / Results

Corporate website (B2B, Kyiv)

The client tried to update the site on his own - after one plugin update, the application form stopped for 4 days. He connected the Start.

0 critical failures in 8 months, 47 tasks completed on time.

Online store (Fashion, Ukraine)

Business package. Monthly: catalog updates, promotional banners, A/B tests of product pages. The time to complete tasks has been reduced from "2 weeks to find a contractor" to "48 hours".

The store's revenue increased by 23% due to operational changes during the season.

SaaS platform (Tech, Ukraine)

Package Pro. We act as a full-fledged technical team: new features, API integrations, weekly releases.

The founder focused on the product, not on finding developers for each task.
FAQ

Answers to frequently asked questions

Yes. You can upgrade or downgrade your package starting from the next month. Just let us know before the 25th of the current month.
Unused hours in the Start package are not transferred - we reserve your team's time. If you have fewer tasks, we recommend switching to hourly cooperation without a package.
Yes. We accept websites developed by other teams for support. Before the start, we offer a free technical audit within 3 days.
Through a channel convenient for you: Telegram, email, or a task manager (Notion/Trello). We respond and confirm the deadlines within 2 hours during business hours.
A critical failure that prevents the website from working or leads to the loss of customers: the site crashes, the form doesn't work, the shopping cart is broken. We respond out of turn.

Website Technical Support: Your Site Under Expert Supervision 24/7

Did your website suddenly go down during an ad campaign? Did the layout break after a plugin update? Or maybe you noticed strange links you didn’t add? Every minute of downtime means lost orders and wasted ad budget.

Most owners only think about support when “everything has broken.” Searching for a random freelancer in an emergency usually leads to “quick-fix” solutions that make the website even more vulnerable.

At FullPage Agency, we don’t wait for a disaster to strike. We stay one step ahead. Our support is an insurance policy for your digital asset, guaranteeing the stability, speed, and relevance of your project.

What’s included in the support package?

We handle all technical issues so you can focus on your business:

  • 24/7 Monitoring: We detect issues before you do and resolve them immediately.

  • Security and Backups: Daily backups and protection against viruses and hacker attacks.

  • Speed optimization: Continuous monitoring of Google PageSpeed to ensure your site remains fast.

  • Content and Edits: Need to add a new service, change prices, or update a banner? We’ll get it done within one business day.

  • System Updates: Secure updates to the CMS core (WordPress, etc.) and plugins without the risk of breaking the layout.

Why is FullPage Agency more reliable than a freelancer?

  1. Team expertise. Your website is managed not by a single person, but by a developer, a designer, and a system administrator.

  2. Fixed response time. Your requests don’t sit unaddressed for weeks—we get to work according to our guidelines.

  3. Reporting. Every month you receive a report: what was done, which vulnerabilities were fixed, and how performance metrics have changed.

Read more about the risks of lacking technical oversight for your SEO.

Your website is in safe hands - every month.

Tell us about your project - we will select a package or offer conditions for a specific scope of tasks.

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